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Frequently Asked Questions?
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I can’t remember my username and password. What should I do?If you can’t login to your account, you can easily reset your username and password. Reach out to us if you require additional assistance.
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What should I do if I am experiencing technical difficulties?If you find that the Subu Medicine website is not performing as expected, please try the following before contacting our team: Ensure your device is connected to WIFI. Sometimes, turning the WIFI off and back on again can clear the issue. Refresh your browser. Clear your browsing history and cookies. Restart your device. Restarting may correct minor errors and allow your device to install updates. Because of this, we recommend shutting off your device and restarting it after 5 to 10 seconds.
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Does Subu Medicine provide private tutoring?Yes. Individuals interested in receiving additional instruction may request a private tutoring session. Tutoring sessions are available in a variety of durations. Multi-hour tutoring is recommended, as this provides a valuable, comprehensive tutoring experience. Contact us to learn about your options.
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How long do I have access to my content?You will have access to the content until your subscription period ends. For example if you have signed up for a one month subscription then you will have that month.
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Is Subu Medicine accessible to students who reside outside of the USA and Canada?Yes, Subu Medicine is designed for a globalized audience. So it should be accessible to anywhere where you have the necessary internet services.
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Can we watch the medical lecture via IPad, iPhone, Android, and other phone devices?"Yes, you can.
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With different memberships , will I get access to additional content offered by Subu Medicine?"No, you won’t get additional content. Having said that, a subscription for 8 months and 1 year will get you a discounted price.
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What should I do if the sound quality is poor or the audio is difficult to understand?For the best listening experience, we recommend using earphones to cancel out any background noise. Sometimes an individual’s computer speakers may produce poor quality sound. Please Note: Some of our earlier videos had some sound quality and focusing issues. We have upgraded our recording equipment to alleviate this problem. We ask that you focus on the quality of the education and sincere intention of our educational initiative.
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Does Subu Medicine provide Powerpoint slides alongside the videos?No. We do not provide PowerPoint slides. We strongly believe that watching the videos while taking notes is the best way to learn the information
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Why are there videos in which blurriness and shakiness appear?We apologize for this inconvenience. While recording some of the videos, the camera was attempting to auto-focus in order to record high-quality HD video. This effect usually disappears within ten to twenty seconds of its appearance
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Can I download videos from Subu Medicine?While you can watch our educational and training videos at any time, you cannot download the videos. Please note that sharing content with unauthorized individuals violates the policy of this site.
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How do I pay for a Subu Medicine subscription?Payment is made through the Subu Medicine website in the form of debit and credit cards or PayPal.
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Is it possible for me to receive a refund after subscribing to Subu Medicine?No. Subu Medicine is a small initiative created to make a difference in the careers of medical, nursing and public health students around the globe. We work very hard to make our services available to everyone at an affordable rate.
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I currently live in a different country (for example Nepal) and I hold a credit card from my home country? Can I still sign up for the subscription?Yes, you can reside in any country in the world, and still sign up for a Subu Medicine subscription. Once you make the payment via your home currency, a Subu Medicine partnered credit card company will process your home currency and convert it into US dollars.
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Does Subu Medicine offer group discounts for students?No, Unfortunately we do not offer group discounts at this time.
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Does Subu Medicine process any payment other than US dollars?Yes, we process payment in all the trasaction. Therefore you my reside any country in the world and still purchase our subscribtion. However once you make the payment the different currencies will be processed into US dollars. Please read the different payment options clearly.
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How do I pay for a Subu Medicine subscription?Payment is made through the Subu Medicine website in the form of debit and credit cards or PayPal.
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Does Subu Medicine offer a free trial?We do not offer a free trial, but you may access some of our videos on YouTube at no charge.
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How do I cancel my subscription?You may cancel your subscription at any time. You will have the access to all content until your subscription period ends.
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Can I extend my access to Subu Medicine?Yes, you can extend the access to the website whenever you would like to. Once your subscription period ends, you can always extend your service for additional viewing.
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